Business Is a Bitch: Starbucks PR Fail

I’m one of those people who gives props to Starbucks – but they handled this wrong about five ways. Either fire the employee or fire the customer. Pick one.

As The Consumerist explains…

For some reason, some folks in the food service biz never learn the lesson that they shouldn’t vent their anger at a customer by insulting them on a receipt, to-go pack or in this case, a Starbucks cup.

"I was shocked. I didn’t understand why they would do that," says a ‘Bucks customer who claims a staffer at the coffee colossus scrawled what appears to be the word "bitch" on the cup holding her caramel frappuccino.

You can stand by the employee if you want – sometimes the customer isn’t right. Or stand by the customer and get the employee out of the store as soon as possible.